- Product Review (submitted on May 25, 2015):
- I am a huge fan of customer service. You can have the best product on the planet. But if you have bad people representing your products I won't wast my time or money on a company. A few weeks ago I placed an order for 3 of the thermowells as I use them on my fermenters. The product was the cheapest I found on the web to date. A few days later I get a call from someone in the company saying they are on backorder. Not some pre-recorded call, but an actual person. The lady was very apologetic and stated she would have them out as soon as possible. Most companies I deal with just send an email with the eta of my items. To make a call goes above and beyond. The items shipped out a few days later and when they arrived they did not disappoint. Packaging protected the items perfect and my digital thermometer slid right in without an issue. I would recommend this company to any person looking for a quality product and great service.